At Access Ride, we are committed to protecting your privacy and ensuring the security of the personal and medical information you entrust to us.
1. Introduction
Access Ride ("we," "our," or "us") provides a comprehensive platform for Non-Emergency Medical Transportation (NEMT), connecting hospitals, providers owners, and drivers. This Privacy Policy describes how we collect, use, and share information in connection with our services, website, and applications.
2. Information We Collect
We collect various types of information depending on your role in our platform:
- Account Information: Name, email address, password, phone number, and professional credentials.
- Hospital & Providers Data: Business organization details, addresses, and administrative contact information.
- Driver Information: Driver's license details, certifications, vehicle inspection reports, and real-time location data during active trips.
- Transportation Data: Scheduling information, pickup and drop-off locations, and transportation logs.
- Compliance Data: Information required for HIPAA compliance and other regulatory standards governing medical transportation.
3. Payment Information
We use Stripe for payment processing and subscription management. Access Ride does not store complete credit card numbers or sensitive financial authentication data on our servers.
All payment transactions are handled through Stripe's secure infrastructure. Stripe collects, uses, and processes your information, including payment information, in accordance with their privacy policies. You can view Stripe's Privacy Policy at stripe.com/privacy.
4. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To facilitate the coordination and tracking of medical transportation.
- Compliance: To monitor and verify certifications, licenses, and vehicle safety standards.
- Communication: To send notifications regarding trip status, account updates, and administrative messages.
- Security: To protect our platform from fraud, unauthorized access, and other security threats.
- Improvement: To analyze usage patterns and improve our platform features and performance.
5. Data Privacy & HIPAA
As a provider in the medical transportation space, we understand the importance of Patient Privacy. We implement technical and organizational measures designed to protect sensitive data and comply with applicable standards, including HIPAA where relevant to our role as a service provider to healthcare organizations.
6. Sharing of Information
We may share information in the following circumstances:
- Between Platform Users: Trip details and driver information are shared between hospitals, providers, and drivers to coordinate transportation.
- Service Providers: We share data with third-party vendors who provide services such as maps/navigation, email delivery, and payment processing (Stripe).
- Legal Requirements: We may disclose information if required by law or to protect the rights and safety of our users.
7. Your Choices & Rights
You can access and update your account information through your profile settings. Depending on your location and applicable law, you may have rights to access, correct, or delete your personal data.
8. Security Measures
We employ industry-standard security measures, including encryption (SSL/TLS) for data in transit and secure database configurations for data at rest, to protect your information. However, no method of transmission or storage is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@accessride.com
Support: support@accessride.com